Course Outline
The Information Management Associate programme is designed to equip participants – administrative professionals, document controllers, records officers, project support staff, and other interested participants with the practical knowledge and skills required to manage organizational information effectively throughout its lifecycle.
The course introduces information management principles, document control, records management, digital information systems, information security, data quality, collaboration tools, and information governance, using practical workplace scenarios relevant to Nigerian and international organizations.
Target participants
Beginners, administrative assistants, information and records officers, document controllers, project support officers, office managers, IT support personnel, and aspiring information management professionals.
Training approach
Instructor-led sessions, demonstrations, group exercises, case studies, practical assignments, and a final workplace information management project.
Course objectives
By the end of the programme, participants should be able to:
Explain the fundamental principles and value of information management.
Identify different types of organizational information, documents, and records.
Apply basic document control and records management procedures.
Organize, classify, index, retrieve, and maintain information systematically.
Use digital productivity and collaboration tools to manage information.
Apply basic data quality, privacy, confidentiality, and information security controls.
Understand information lifecycle management, retention, archiving, and disposal.
Develop practical information management procedures, registers, and templates.
Support information governance, audit readiness, and continuous improvement.
Detailed course modules
Meaning, scope, and importance of information management
Data, information, knowledge, and organizational intelligence
Types of business information: operational, financial, technical, HR, and project information
Information as a strategic organizational asset
Roles and responsibilities of information management personnel
Common information management challenges in organizations
Review & Module Activity
Document types and document hierarchy
Document identification and numbering systems
Document creation, review, approval, and distribution
Revision control and version management
Master document registers and distribution lists
Controlled and uncontrolled copies
Document transmittals and change tracking
Review & Module Activity
Difference between documents and records
Records creation, capture, classification, and indexing
Active, semi-active, and inactive records
Records retention schedules and disposal authorization
Physical and electronic records management
Archiving, retrieval, traceability, and audit trails
Introduction to records management standards
Review & Module Activity
Digital folders and directory structures
File naming conventions and metadata
Microsoft Word, Excel, Outlook, and PowerPoint for information handling
Shared drives and cloud storage concepts
Introduction to SharePoint and document management systems
Collaboration, access permissions, and version history
Backup, synchronization, and recovery fundamentals
Practical: Create a structured digital filing system and an Excel-based information register.
Review & Module Activity
Confidential, internal, public, and restricted information
Information classification and handling rules
Access control and the principle of least privilege
Password hygiene, phishing, and social engineering
Secure sharing, storage, transfer, and disposal
Personal information protection and privacy principles
Incident identification, reporting, and escalation
Introduction to Nigerian data protection requirements
Review & Module Activity
Accuracy, completeness, consistency, validity, and timeliness
Data entry standards and validation rules
Duplicate identification and error correction
Spreadsheet-based information tracking
Basic sorting, filtering, lookup, and conditional formatting
Information summaries, status reports, and simple dashboards
Data integrity and traceability
Review & Module Activity
Information ownership, accountability, and stewardship
Policies, procedures, work instructions, and forms
Access authorization and segregation of duties
Audit trails, evidence management, and compliance monitoring
Introduction to ISO 15489 for records management
Introduction to ISO 27001 for information security management
Introduction to ISO 9001 document control requirements
Legal, contractual, regulatory, and organizational obligations
Review & Module Activity
Search strategies and efficient information retrieval
Information request and distribution workflows
Information handover and departmental coordination
Knowledge sharing and organizational learning
Common causes of information loss and duplication
Process mapping and workflow improvement
Basic performance indicators for information management
Review & Module Activity
Assess a simulated organization’s information management needs
Develop a classification and filing structure
Prepare a document register and records inventory
Create a naming convention and version control rules
Define access permissions and retention requirements
Present recommendations for improving information accessibility and security
Review & Module Activity
