Meet your facilitator
Tomi Dayo-Isijola is a seasoned and experienced Technology, Operations & Business Support professional with over 17years working experience, with proven expertise and delivery in IT, Real Estate, Healthcare, Energy/Power-related service sectors in Nigeria. As a trainer he has successfully delivered various instructor-led training programs physically and virtually to a wide audience (700+) – including fresh graduates to senior/C-level executives for over a decade. He holds several certifications and credentials in IT/IM, project management, energy management, quality management, HSE, cloud solutions, consulting amongst others.
Course Outline
Course Level: Foundation / Beginner
Duration: 2 Days
Mode: Instructor-led / Virtual
Target Audience: Beginners, new entrants, support staff, administrative officers, property officers, and professionals seeking to understand facility management fundamentals.
1. Course Overview
This course introduces participants to the fundamental principles, practices, and responsibilities of facility management. It explains how buildings, infrastructure, equipment, people, and support services are coordinated to provide safe, functional, efficient, and sustainable working environments.
Participants will gain practical knowledge of facility operations, maintenance, health and safety, service delivery, and basic performance monitoring, using examples relevant to Nigerian workplaces and organizations.
2. Course Objectives
By the end of the training, participants should be able to:
Explain the concept, scope, and importance of facility management.
Identify the key functions and responsibilities of a facility management team.
Understand basic building systems and maintenance requirements.
Recognize workplace health, safety, and environmental risks.
Explain the management of cleaning, security, utilities, and other support services.
Apply basic facility inspection, reporting, and recordkeeping practices.
Understand the importance of cost control, customer service, and sustainability in facility operations.
3. Detailed Course Modules
Module 1: Introduction to FM
Definition, scope, and evolution of facility management.
Importance of facility management to organizational performance.
Core and support functions of facility management.
Roles of facility managers, technicians, vendors, and occupants.
Overview of facility management career opportunities.
Types of facilities: offices, hospitals, hotels, factories, schools, and residential buildings.
Basic building components and their functions.
Introduction to electrical, plumbing, HVAC, fire protection, and vertical transportation systems.
Understanding building layouts, spaces, and occupancy requirements.
Common facility defects and operational challenges.
Module 3: Basic Maintenance Management
Introduction to corrective, preventive, and predictive maintenance.
Routine inspections and maintenance schedules.
Reporting faults and managing work requests.
Introduction to work orders and maintenance records.
Contractor coordination and basic service-level monitoring.
Practical exercise: preparing a simple maintenance checklist.
Review & Module Activity
Module 4: Facility Support Services
Cleaning, janitorial, and waste management services.
Security, access control, and visitor management.
Grounds maintenance and landscaping.
Pest control and hygiene management.
Reception, mailroom, and office support services.
Vendor and outsourced service coordination.
Review & Module Activity
Module 5: Health, Safety, Security and Environment
Workplace hazard identification and risk awareness.
Fire prevention, emergency exits, and evacuation procedures.
Personal protective equipment and safe work practices.
Incident reporting and emergency preparedness.
Environmental hygiene, waste segregation, and pollution prevention.
Introduction to relevant workplace safety requirements.
Review & Module Activity
Module 6: Utilities, Energy and Environmental Sustainability
Electricity, water, fuel, and generator management basics.
Energy and water conservation practices.
Introduction to utility monitoring and cost awareness.
Waste reduction and sustainable facility operations.
Managing utility interruptions and service continuity.
Module 7: Facility Administration, Customer Service and Reporting
Facility records, registers, and document control.
Communicating with occupants and responding to complaints.
Introduction to maintenance budgets and expenditure tracking.
Basic performance indicators and service reporting.
Introduction to facility management software and digital tools.
