Module 1: Fundamentals of Facility Management

• Definition, scope and evolution of facility management

• Strategic, tactical and operational facility management

• Hard FM and soft FM services

• The role and responsibilities of a facility manager

• FM organisational structures and service delivery models

• Relationship between facilities, people, processes and places

• Introduction to ISO 41001 and the ISO 41000 family

Review & Module Activity

Module 2: Building Systems and Technical Operations

• Building structure and fabric

• Electrical installations and power distribution

• HVAC systems, refrigeration and ventilation

• Plumbing, water supply and drainage

• Lifts, escalators and vertical transportation

• Fire detection, alarms and suppression systems

• Generators, UPS and backup power systems

• Building management systems and utilities monitoring

• Introduction to technical inspections and fault reporting

Review & Module Activity

Module 3: Maintenance and Asset Management

• Corrective, preventive and predictive maintenance

• Developing preventive maintenance schedules

• Asset registers, tagging and classification

• Equipment criticality and maintenance prioritisation

• Work orders and maintenance history

• Spare parts and inventory management

• Asset lifecycle costs and replacement planning

• Reliability, availability and equipment downtime

• Computerised Maintenance Management Systems (CMMS)

Review & Module Activity

Module 4: Soft Services and Workplace Management

• Cleaning and janitorial services

• Waste management and environmental hygiene

• Security and access control

• Reception and front-of-house services

• Landscaping and grounds maintenance

• Pest control and sanitation

• Catering, mailroom and office support

• Space planning, workplace utilisation and occupant comfort

• Service quality inspections and customer satisfaction

Review & Module Activity

Module 5: Health, Safety, Environment and Emergency Management

• Workplace health and safety responsibilities

• Hazard identification and risk assessment

• Permit-to-work systems and contractor safety

• Fire safety and emergency preparedness

• Evacuation planning and emergency drills

• Incident reporting and investigation

• Environmental protection and waste handling

• Electrical, working-at-height and confined-space hazards

• Business continuity and critical facility services

Review & Module Activity

Module 6: Procurement, Contractor and Contract Management

• Developing scopes of work and technical specifications

• Contractor prequalification and selection

• Procurement processes and vendor evaluation

• Service-level agreements (SLAs) and key performance indicators

• Contract administration and performance reviews

• Contractor onboarding and supervision

• Managing variations, disputes and service failures

• Outsourcing versus in-house service delivery

Review & Module Activity

Module 7: FM Budgeting, Finance and Cost Control

• Developing annual facility operating budgets

• Operating expenditure versus capital expenditure

• Utilities and energy cost management

• Maintenance and service contract costs

• Budget forecasting and expenditure tracking

• Lifecycle costing and replacement decisions

• Cost-benefit analysis and value for money

• Financial reporting and variance analysis

Practical exercise: Prepare an annual operating budget for a medium-sized office building.

Review & Module Activity

• Energy and water efficiency

• Energy audits and utility monitoring

• Solar energy and backup power considerations

• Waste minimisation and recycling

• Indoor environmental quality and occupant wellbeing

• Sustainable procurement and resource conservation

• Environmental performance indicators

• Introduction to sustainable building operations

Review & Module Activity

Module 9: Facility Management Technology and Digitalisation

• Computerised Maintenance Management Systems

• Computer-Aided Facility Management (CAFM)

• Integrated Workplace Management Systems (IWMS)

• Building Management Systems and smart sensors

• Digital asset registers and maintenance records

• Helpdesk and service request management

• Data analytics, dashboards and digital reporting

• BIM and digital twins: introductory applications

Review & Module Activity

Module 10: FM Performance Management and Service Improvement

• Developing facility management KPIs

• Measuring service quality and operational efficiency

• Maintenance compliance and response times

• Customer satisfaction and occupant feedback

• Risk registers and performance reporting

• Internal inspections and service audits

• Continual improvement and root cause analysis

• Introduction to ISO 41001 FMS implementation

Review & Module Activity

Module 11: Leadership, Customer Service and Professional Practice

• FM team leadership and workforce planning

• Communication and stakeholder engagement

• Managing complaints and service expectations

• Conflict resolution and decision-making

• Ethics, professionalism and confidentiality

• Coordinating multidisciplinary teams

• Reporting to senior management

Review & Module Activity

Module 12: Integrated FM Project and Competency Assessment

• Integrating technical and soft services

• Developing a facility management plan

• Preparing an annual maintenance and inspection schedule

• Budgeting and resource allocation

• Contractor management and performance monitoring

• Presenting an FM improvement proposal

• Final assessment and feedback

Review & Module Activity