ISO 9001 QMS Auditor Course

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Meet your facilitator

Tomi Dayo-Isijola is a seasoned and experienced Technology, Operations & Business Support professional with over 17years working experience, with proven expertise and delivery in IT, Real Estate, Healthcare, Energy/Power-related service sectors in Nigeria. As a trainer he has successfully delivered various instructor-led training programs physically and virtually to a wide audience (700+) – including fresh graduates to senior/C-level executives for over a decade. He holds several certifications and credentials in IT/IM, project management, energy management, quality management, HSE, cloud solutions, consulting amongst others.

Course Outline

An interactive training in QMS auditing, ISO 9001 requirements, audit planning, evidence collection, reporting and corrective action.

1. Course overview

Course title: ISO 9001:2015 Quality Management System Auditor Training

Course description: This course equips participants with the knowledge and practical skills required to plan, conduct, report and follow up internal Quality Management System (QMS) audits against ISO 9001:2015 requirements. It introduces auditing principles, risk-based audit planning, objective evidence gathering, interviewing techniques, nonconformity classification, root cause analysis and corrective action verification.

The programme combines clause-by-clause interpretation of ISO 9001:2015 with practical auditing exercises to help participants evaluate whether quality management processes are implemented effectively and conform to defined requirements.

Target audience

  • Quality assurance and quality control professionals

  • Internal auditors and aspiring QMS auditors

  • Quality managers and management representatives

  • Process owners and departmental supervisors

  • Consultants supporting ISO 9001 implementation

  • Professionals preparing for external auditor training

Training methodology: Instructor-led sessions, clause interpretation, case studies, audit simulations, role-play interviews, checklist development, report writing and competency assessment.

2. Course objectives

By the end of the training, participants should be able to:

  1. Explain the purpose, structure and requirements of ISO 9001:2015.

  2. Understand the principles and guidelines of effective auditing.

  3. Apply ISO 19011 guidance when planning and conducting management system audits.

  4. Develop risk-based audit programmes, plans and checklists.

  5. Collect and verify objective audit evidence through interviews, observation and record reviews.

  6. Evaluate conformity against ISO 9001 requirements and organisational procedures.

  7. Document and communicate audit findings clearly.

  8. Identify and report nonconformities supported by objective evidence.

  9. Evaluate root cause analysis and corrective action responses.

  10. Conduct follow-up audits and verify corrective action effectiveness.

3. Detailed course modules

 

Module 1: Introduction to Quality Management and ISO 9001:2015

  • Fundamentals of quality management

  • Purpose, scope and benefits of ISO 9001

  • The seven quality management principles

  • Process approach and risk-based thinking

  • Plan–Do–Check–Act (PDCA) cycle

  • Overview of ISO 9001 clauses 1–10

  • Relationship between ISO 9001 and other management system standards

Review & Module Activity

 

Module 2: Principles and Guidelines of Auditing

  • Introduction to ISO 19011 auditing guidelines

  • Principles of integrity and fair presentation

  • Professional care and confidentiality

  • Independence and impartiality

  • Evidence-based and risk-based approaches

  • Types of audits: first-party, second-party and third-party

  • Internal, supplier and certification audits

  • Auditor competence and professional conduct

Review & Module Activity

 

Module 3: Interpreting ISO 9001:2015 Requirements

  • Clause 4: Context of the organisation

  • Clause 5: Leadership

  • Clause 6: Planning

  • Clause 7: Support

  • Clause 8: Operation

  • Clause 9: Performance evaluation

  • Clause 10: Improvement

  • Identifying auditable requirements

  • Linking clauses to processes, procedures and records

Review & Module Activity

Module 4: Audit Programme Planning and Preparation

  • Establishing audit objectives, scope and criteria

  • Developing an annual or periodic audit programme

  • Risk-based audit scheduling

  • Reviewing previous audit results

  • Determining audit resources and responsibilities

  • Preparing audit plans and schedules

  • Selecting processes, departments and samples

  • Developing process-based audit checklists

  • Preparing opening meeting agendas

Review & Module Activity

 

Module 5: Conducting the Audit and Collecting Evidence

  • Conducting opening meetings

  • Interviewing personnel and process owners

  • Reviewing documented information and records

  • Observing workplace activities

  • Sampling and tracing process transactions

  • Verifying evidence against audit criteria

  • Recording objective evidence accurately

  • Managing difficult interviews and time constraints

  • Conducting closing meetings

Review & Module Activity

 

Module 6: Audit Findings and Nonconformity Reporting

  • Conformity, nonconformity and opportunities for improvement

  • Understanding major and minor nonconformities where the audit scheme uses these classifications

  • Distinguishing evidence from assumptions and opinions

  • Identifying applicable audit criteria

  • Writing clear and factual nonconformity statements

  • Linking findings to specific requirements

  • Recording positive practices and improvement opportunities

  • Avoiding vague, unsupported or prescriptive findings

Review & Module Activity

 

Module 7: Audit Reporting and Communication

  • Structure and content of an audit report

  • Documenting objectives, scope, criteria and methodology

  • Summarising audit results and findings

  • Communicating conclusions to management

  • Handling disagreements over audit findings

  • Maintaining audit records and confidentiality

  • Escalating significant issues appropriately

Review & Module Activity

 

Module 8: Root Cause Analysis and Corrective Action

  • Correction versus corrective action

  • Containment of detected problems

  • Root cause analysis using the 5 Whys and fishbone diagram

  • Reviewing proposed corrective action plans

  • Assigning action owners and deadlines

  • Evaluating implementation evidence

  • Verifying effectiveness and recurrence prevention

  • Closing nonconformities

Review & Module Activity

 

Module 9: Follow-up Audits and Continual Improvement

  • Monitoring corrective action implementation

  • Verifying the effectiveness of actions taken

  • Reviewing trends in recurring nonconformities

  • Evaluating audit programme effectiveness

  • Using audit results to improve processes

  • Supporting management review and continual improvement

Review & Module Activity

 

Module 10: Practical Audit Simulation and Competency Assessment

  • Reviewing audit documentation

  • Conducting a simulated process audit

  • Interviewing an auditee

  • Collecting and evaluating objective evidence

  • Preparing audit findings

  • Presenting audit conclusions

  • Knowledge test and practical feedback

Review & Module Activity

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