Course Outline:
Facility Management PrACTITIONER
1. Course overview
Course title: Facility Management Pactitioner
Course description: This programme equips participants with the knowledge and practical skills required to manage buildings, workplaces, infrastructure, assets and support services effectively. It covers the strategic and operational aspects of facility management, including maintenance planning, health and safety, service delivery, contract management, budgeting, sustainability, technology and performance measurement.
The course prepares participants to coordinate facility operations, improve service quality, optimise operating costs, maintain safe and functional environments, and align facility management activities with organisational objectives.
Target audience
Facility managers and facility officers
Building and property managers
Maintenance engineers and technicians
HSE and workplace safety professionals
Estate and property administrators
Procurement and contract management officers
Operations and administrative managers
FM consultants and service providers
Professionals transitioning into facility management
Training methodology: Instructor-led sessions, practical demonstrations, case studies, group projects, site inspection exercises, facility management simulations and final assessment.
2. Course objectives
By the end of the programme, participants should be able to:
Explain the principles, scope and strategic importance of facility management.
Develop facility management plans aligned with organisational needs.
Manage building maintenance, engineering systems and physical assets.
Coordinate cleaning, security, reception, landscaping and other support services.
Apply health, safety, environmental and emergency management practices.
Manage contractors, suppliers, service-level agreements and service performance.
Prepare facility operating budgets and monitor expenditure.
Apply asset management, lifecycle planning and preventive maintenance techniques.
Use facility management technology and performance dashboards.
Monitor service quality, manage risks and drive continual improvement.
3. Detailed course modules
Module 1: Fundamentals of Facility Management
Definition, scope and evolution of facility management
Strategic, tactical and operational facility management
Hard FM and soft FM services
The role and responsibilities of a facility manager
FM organisational structures and service delivery models
Relationship between facilities, people, processes and places
Introduction to ISO 41001 and the ISO 41000 family
Practical exercise: Identify and classify the FM services required for an office complex, hospital or hotel.
Module 2: Building Systems and Technical Operations
Building structure and fabric
Electrical installations and power distribution
HVAC systems, refrigeration and ventilation
Plumbing, water supply and drainage
Lifts, escalators and vertical transportation
Fire detection, alarms and suppression systems
Generators, UPS and backup power systems
Building management systems and utilities monitoring
Introduction to technical inspections and fault reporting
Practical exercise: Prepare a building systems inspection checklist and identify critical equipment.
Module 3: Maintenance and Asset Management
Corrective, preventive and predictive maintenance
Developing preventive maintenance schedules
Asset registers, tagging and classification
Equipment criticality and maintenance prioritisation
Work orders and maintenance history
Spare parts and inventory management
Asset lifecycle costs and replacement planning
Reliability, availability and equipment downtime
Computerised Maintenance Management Systems (CMMS)
Practical exercise: Develop a 12-month preventive maintenance plan for a commercial facility.
Module 4: Soft Services and Workplace Management
Cleaning and janitorial services
Waste management and environmental hygiene
Security and access control
Reception and front-of-house services
Landscaping and grounds maintenance
Pest control and sanitation
Catering, mailroom and office support
Space planning, workplace utilisation and occupant comfort
Service quality inspections and customer satisfaction
Practical exercise: Develop a daily and weekly soft services inspection schedule.
Module 5: Health, Safety, Environment and Emergency Management
Workplace health and safety responsibilities
Hazard identification and risk assessment
Permit-to-work systems and contractor safety
Fire safety and emergency preparedness
Evacuation planning and emergency drills
Incident reporting and investigation
Environmental protection and waste handling
Electrical, working-at-height and confined-space hazards
Business continuity and critical facility services
Practical exercise: Conduct a sample workplace risk assessment and develop an emergency response checklist.
Module 6: Procurement, Contractor and Contract Management
Developing scopes of work and technical specifications
Contractor prequalification and selection
Procurement processes and vendor evaluation
Service-level agreements (SLAs) and key performance indicators
Contract administration and performance reviews
Contractor onboarding and supervision
Managing variations, disputes and service failures
Outsourcing versus in-house service delivery
Practical exercise: Develop an SLA scorecard for a cleaning, security or maintenance contractor.
Module 7: FM Budgeting, Finance and Cost Control
Developing annual facility operating budgets
Operating expenditure versus capital expenditure
Utilities and energy cost management
Maintenance and service contract costs
Budget forecasting and expenditure tracking
Lifecycle costing and replacement decisions
Cost-benefit analysis and value for money
Financial reporting and variance analysis
Practical exercise: Prepare an annual operating budget for a medium-sized office building.
Module 8: Sustainability, Energy and Utilities Management
Energy and water efficiency
Energy audits and utility monitoring
Solar energy and backup power considerations
Waste minimisation and recycling
Indoor environmental quality and occupant wellbeing
Sustainable procurement and resource conservation
Environmental performance indicators
Introduction to sustainable building operations
Practical exercise: Identify opportunities to reduce energy consumption and utility costs in a facility.
Module 9: Facility Management Technology and Digitalisation
Computerised Maintenance Management Systems
Computer-Aided Facility Management (CAFM)
Integrated Workplace Management Systems (IWMS)
Building Management Systems and smart sensors
Digital asset registers and maintenance records
Helpdesk and service request management
Data analytics, dashboards and digital reporting
BIM and digital twins: introductory applications
Practical exercise: Design a simple FM dashboard to track work orders, downtime, maintenance compliance and utility usage.
Module 10: FM Performance Management and Service Improvement
Developing facility management KPIs
Measuring service quality and operational efficiency
Maintenance compliance and response times
Customer satisfaction and occupant feedback
Risk registers and performance reporting
Internal inspections and service audits
Continual improvement and root cause analysis
Introduction to ISO 41001 FMS implementation
Practical exercise: Develop a facility performance scorecard with measurable targets.
Module 11: Leadership, Customer Service and Professional Practice
FM team leadership and workforce planning
Communication and stakeholder engagement
Managing complaints and service expectations
Conflict resolution and decision-making
Ethics, professionalism and confidentiality
Coordinating multidisciplinary teams
Reporting to senior management
Practical exercise: Role-play a meeting with a dissatisfied building occupant and a contractor.
Module 12: Integrated FM Project and Competency Assessment
Integrating technical and soft services
Developing a facility management plan
Preparing an annual maintenance and inspection schedule
Budgeting and resource allocation
Contractor management and performance monitoring
Presenting an FM improvement proposal
Final assessment and feedback
Practical exercise: Present a facility management plan for a commercial building or organisational facility.
